Academic Staff

Willie Ong, Vice President

As Vice President of Ascott Centre for Excellence, Willie Ong leads the training team of The Ascott Limited. He holds a Diploma in Training Management from the Singapore Institute of Management-Institute of Training and Development (UK) and a Higher Diploma in Hotel Management from the Singapore Hotel and Tourism Education Centre (SHATEC). With more than 27 years of experience in Training Management and Human Resources garnered at SHATEC and other leading hospitality organisations, Willie develops and facilitates the training for Ascott, including the Pre-Opening team. Leveraging on his extensive experience in both hotel operations and training, Willie develops new talent for the hospitality industry by leading the Workforce Skills Qualifications (WSQ) training at Ascott Centre for Excellence.

Subject(s) Specialty:

WSQ Higher Certificate in Hotel & Accommodation Services
WSQ Diplmoa in Hotel & Accommodation Services

Alvin Foo, Manager

Alvin Foo conducts the WSQ programmes in Hotel and Accommodation Services at Ascott Centre for Excellence. With more than 29 years of experience in the hospitality industry, Alvin is well versed in both the area of back-of-house support and front office operations. Prior to joining Ascott, Alvin has worked for organisations such as SHATEC, Copthorne King’s Hotel Singapore, Apollo Hotel Singapore and Furama Riverfront Singapore. He holds a Degree in Bachelor of Science in Mathematics and Environmental Studies from National University of Singapore.

Subject(s) Specialty:

WSQ Higher Certificate in Hotel & Accommodation Services
WSQ Diploma in Hotel & Accommodation Services

Steven Tham, Manager

Steven Tham holds a Bachelor of Science (Hons) in International Tourism and Hospitality Management from University of Sunderland, UK and a Higher Diploma in Hotel Management from Shatec. He has 7 years of industry experience in concierge services and front office operations with two grand deluxe hotels in Singapore. He also won the inaugural Concierge of the Year Award in 2000. Prior to joining Ascott Centre for Excellence in 2010, he spent 6 years in academia and training with SHATEC, Marina Bay Sands and SingAsia Education Institute. He has also attained a Diploma in Adult and Continuing Education (DACE) with Institute for Adult Learning (IAL) in 2015.

Subject(s) Specialty:

WSQ Higher Certificate in Hotel & Accommodation Services
WSQ Diploma in Hotel & Accommodation Services

Eve Lim, Trainer

Eve has 17 years of experience in the hotel industry and has worked in 3, 4 and 5 star hotels. She holds a Bachelor of Applied Science (Hospitality Studies) from RMIT University. She was appointed as an Executive Housekeeper to set up the housekeeping department for Rendezvous Grand Hotel for their opening. A year later, she assumed the role of the Front Office Manager and was subsequently promoted to Rooms Division Manager, where she oversaw the Front Office, Housekeeping and Engineering departments. Eve embarked on a training career with SHATEC Institute subsequently. She conducted lessons for Certificate and Diploma levels and facilitated training programmes for CET participants for 3 years before she joined Ascott Centre for Excellence.

Subject(s) Specialty:

WSQ Higher Certificate in Hotel & Accommodation Services
WSQ Diploma in Hotel & Accommodation Services

Part Time/Associate Academic Staff

  • Timothy Cheong, Assistant Vice President, was a former Housekeeping Manager, who possess a wealth of experience in a number 5-6 star Hotel chains in Singapore.  He holds a Bachelor of Business in Hospitality Management from Edith Cowan University, Perth, Australia. Timothy has an immense passion for Housekeeping Operations, on top of his strong leadership abilities and organizational skills.  Not only does he trains, he also is Ascott’s Housekeeping Guardian in-charge of streamlining policies, driving change and training worldwide.
    Subject(s) Specialty:
    WSQ Service Guestrooms/Serviced Apartments
    WSQ Manage Housekeeping
  • Sharifah A. Alhady, Operations Excellence Specialist, was formerly a Property Manager in Citadines Mount Sophia Singapore, which was the first Citadines brand serviced apartment under The Ascott Limited. In this role, she led all aspects of operations at the serviced apartment including the day-to-day employee management and guests’ matters. Prior to this role, she has had more than a decade of experience in Front Office Operations, even leading a Cluster of Front Office Managers from 7 different properties for 3 years in Ascott. She holds a Diploma in Business Administration from IBMEC and a Certificate in Lodging Operations from SHATEC.
    Subject(s) Specialty:
    WSQ Higher Certificate in Hotel & Accommodation Services
  • Marieann Chong, Trainer, a former Director of Housekeeping, in a 5-star Hotel chain in Singapore - Marieann specialized in the overall planning, organization, development and direction for the entire operations of the Housekeeping Unit. She has 4 decades of valuable experience in Housekeeping Management, thus attaining the optimum expertise and skills set in this area. Marieann had also actively contributed to the efforts to guarantee service quality standards wherever she goes by setting up training manuals for Hotels and facilitating training. She holds a Diploma and Certification of Specialization in Housekeeping from the American Hotel and Motel Educational Institute.
    Subject(s) Specialty:
    WSQ Service Guestrooms/Serviced Apartments
    WSQ Maintain Service in Linen & Uniform Rooms
  • Jennifer Lim, Trainer, was a former Vice President of Group Finance and Operational Risk in UOB, OCBC and DBS respectively. She is versatile, analytical and have a strong risk and control mindset. She has also worked with cross functional teams in various geographical locations such as Hong Kong, Taiwan, China, India and Indonesia. She holds a Diploma in Computer Studies from TMC Computer School and has attained a Diploma in Adult and Continuing Education (DACE) with Institute for Adult Learning (IAL) in 2014 from Nanyang Polytechnic.
    Subject(s) Specialty:
    WSQ Develop and Implement Budget
  • Victor Seah, Trainer, holds a Bachelor of Applied Science (Hospitality Studies) from RMIT University, Australia. He was a former Catering Sales Manager in Sheraton Towers Hotel, accountable for managing the direction of the company’s business development strategy. He was also formerly the Director of International Sales, MICE of Pacific World Singapore for more than 8 years.
    Subject(s) Specialty:
    WSQ Develop and Implement Business Strategies
    WSQ Develop Marketing Strategies
    WSQ Optimise Sales
    WSQ Conduct Situational Analysis
    WSQ Appraise/Evaluate Staff