This course covers knowledge and application skills in equipping service staffs with the mindset to go the extra mile in providing excellent service. Good customer service is easy, but excellent customer service only occurs when your hotel goes that one step further than your guests could ever possibly expect.
- Understanding the Guest Experience
- Exhibiting Qualities and Attributes of a Service Professional
- Communicating Effectively
- Creating a Positive Guest Experience
- Enhancing Guest Experience through Feedback
- Lecture, class discussions, role-plays
- All operational staff
- Classroom : 2 days (16 hours)
- Assessment: 1 hour on day
- SGD 430
Fee after SSG funding - SGD 43
(For Singaporeans/Singapore PRs only)