Courses

WSQ – Diploma in Tourism (Accommodation Management)

To equip trainees with in-depth skills and knowledge to excel in the hospitality industry. Trainees can learn comprehensive knowledge starting from methodologies on Budget Planning, Developing Marketing & Business Strategies to Human Resource & Guest Service operations management. Upon completion, trainees will be empowered to help set the standards to meet rising customers' expectation in the Tourism Sector.

Develop Service Operations (16hrs)

  • Develop and implement standard operating procedures (SOPs)
  • Manage guest/resident services
  • Respond to complaints and feedback

Hire Staff (24 hrs)

  • Source suitable candidates
  • Interview applicants
  • Select job candidate
  • Make job offer

Appraise/Evaluate Staff (16 hrs)

  • Plan/schedule performance appraisal
  • Conduct performance appraisal interview
  • Encourage staff development
  • Use reward or recognition systems

Handle Termination, Dismissals & Resignations (24 hrs)

  • Terminate employees
  • Dismiss employees
  • Process resignations

Establish Human Resource Management Plan (32 hrs)

  • Develop human resource plan
  • Monitor human resource plan
  • Reward and recognise staff

Optimise Sales (24 hrs)

  • Direct staff to maximise sales
  • Analyse and monitor sales
  • Apply yield management principles

Comply with Legal Requirements (12 hrs)

  • Liaise with regulatory agencies
  • Acquire licences and permits
  • Comply with regulations

Develop and Implement Business Strategies (40 hrs)

  • Evaluate status of business
  • Develop and implement business
  • Develop and implement policies
  • Evaluate business strategies

Manage Housekeeping Operations (40 hrs)

  • Manage guest/resident services
  • Carry out shift duties
  • Manage environmental programme
  • Manage equipment

Develop and Implement Budget (40 hrs)

  • Develop budget
  • Manage accounting and cash controls
  • Audit financial procedures
  • Implement budget

Conduct Situational Analysis (35 hrs)

  • Research trends and markets
  • Review image of business or organisation
  • Profile customer segments
  • Summarise analysis

Manage Front Office/Guest Service Operations (40 hrs)

  • Develop and implement standard operating procedures (SOPs)
  • Manage guest/resident services
  • Respond to complaints and feedback

Manage Training (24 hrs)

  • Conduct training needs assessment
  • Develop training plan
  • Implement training plan
  • Evaluate training effectiveness

Develop Marketing Strategies (40 hrs)

  • Design new products and/or services
  • Determine pricing structures
  • Develop bundling/packaging of products and services
  • Develop promotional strategies
  • Develop loyalty programme

Upon successful completion of the course, participants will be awarded with a WSQ Diploma in Tourism (Accommodation Management). Participants are deemed to have successfully completed the course if they meet the competency standards for each of the fourteen units in the course outline above.

Singaporeans who successfully attain a WSQ Diploma for the first time after 1 March 2011 will be eligible for a CET Qualification Award (CQA) of S$1000.00 in cash.

  • New entrants to the Hotel and Accommodations sector
  • Current industry professionals seeking to advance their skills
  • Individuals seeking career transition opportunities
  • GCE 'O' levels with a credit in English and Mathematics; or equivalent or WPLN level 5. Alternatively participants with supervisory experiences in the hospitality industry will be considered on the case by case basis if sponsored by hotel.
  • Customer service oriented and possess an outgoing personality
  • Lectures, role plays, oral questioning, projects, visual aids, demonstrations and discussions.
  • To ensure optimum level of attention among the candidates and to allow for good learning dynamics, Ascott Centre for Excellence classes has an average of 1 teacher to a class of 15 candidates.
  • Our Diploma is a part-time, 12 hours per week over 12 months.
  • Part-time Course: Tuesdays – 6 to 10 pm and Saturdays – 9am to 6pm

(A) WDA Course Fee funding

Enjoy 70% WDA course fee funding for all Singaporeans and Singapore PRs.

(B) Workfare Training Support (WTS)

Please click here for more information.

* For company sponsored candidates, company will claim additional funding (Workfare Training Support for SMEs) from skillsconnect.

(C) Enhanced Training Support for SMEs (ETSS)

Please click here for more information.

* For company sponsored candidates, company will claim additional funding (Enhanced Training Support for SMEs) from skillsconnect.

 (D) Mid-Career Enhanced Subsidy

Please click here for more information.

* For company sponsored candidates, company will claim additional funding (Mid-Career Enhanced Subsidy) from skillsconnect.

Company - Sponsored Candidate

  • Candidate must be Singaporean or Singaporean PR.
  • Candidate must achieve at least 75% attendance for every module.
  • Only candidates with at least 75% attendance will be allowed to take the assessments.
  • Re-assessment fees will apply after the first 3 complimentary assessments offered by Ascott Centre for Excellence for each module. The re-assessment fees will not be funded by WDA.
  • Should the candidate resign and/or not complete his certification, the sponsoring company would need to pay the full course fees and will not enjoy WDA's funding.
  • Candidate must stay with the company for at least 6 months after the course end date.
  • Sponsoring company can claim for absentee payroll funding. Please apply online at www.skillsconnect.gov.sg. The approved absentee payroll funding amount will be directly disbursed to the sponsoring company after candidate has fulfilled ALL the following:
    • Completed ALL the required SOAs in the certification
    • Certified Competent for ALL the assessment for the required SOAs in the certification
    • Completed the certification within 12 months

Self-sponsored Candidate

  • Candidate must be Singaporean or Singaporean PR.
  • Candidate must achieve at least 75% attendance for every module.
  • Re-assessment fees will apply after the first 3 complimentary assessments offered by Ascott Centre for Excellence for each module. The re-assessment fees will not be funded by WDA.
  • Candidate must secure employment and work full-time in the Tourism industry for at least 6 months after the course end date.
  • Candidate will be liable to pay the full course fees ( without WDA's funding) if any of the following is not fulfilled:
    • Completed ALL the required SOAs in the certification
    • Certified Competent for ALL the required SOAs in the certification
    • Completed the certification within 36 months

Please contact us to find out more about our training schedule.

Ascott Centre for Excellence reserves the right to cancel the class in the event that it receives insufficient nominations to allow good learning dynamics to take place.