Courses

WSQ - Diploma in Hotel & Accomodation Services

The WSQ Diploma in Hotel & Accommodation Services seeks to equip learners with in-depth skills and knowledge in the Hotel Operations. It covers 7 modules involving operations management in the areas of Front office, Housekeeping, Reservations & key areas in Hotel operations. Upon completion, learners will be empowered to help set the standards to meet rising guests’ expectations in the Industry.

WSQ Develop Service Operations (16 Hours)

  • Develop service operations plan that is in line with the organisation’s service strategy
  • Communicate service operations plan to team
  • Evaluate performance of service operations against organisation’s key performance indicators
  • Implement corrective actions to improve service operations performance

WSQ Contribute towards a Learning Organisation (33.5 Hours)

  • Analyse Employability Issues in the Local and Global Contexts
  • Contribute to the Development of a Learning Organisation
  • Facilitate Learning in a Learning Organisation
  • Adapt to Change in a Learning Organisation
  • Embrace Diversity in a Learning Organisation

WSQ Manage Housekeeping Operations (33.5 Hours)

  • Manage Daily Operational Activities
  • Manage Escalated Guest Complaints
  • Evaluate Operational Results Against Organisational Objectives
  • Recommend and Implement Improvement Actions

WSQ Supervise Front Office Operations (33.5 Hours)

  • Supervision and roles of Supervisor
  • Guidelines for supervising Front Office operation activities
  • Supervising guests/customers’ check-in and check-out activities
  • Handling irregularities
  • Guidelines for handling guests/customers’ concern, feedback and security
  • Supervisory skills in coaching and self-development

WSQ Develop Service Recovery Framework (25 Hours)

  • Identify the tangible and intangible expectations of guests
  • Describe the sources of challenges and factors that impact guest’s satisfaction
  • Use methods developed to analyse causes of service challenges
  • Explain and use the service recovery components to develop a service recovery framework
  • Cascade developed service recovery framework to stakeholders for implementation
  • Identify and use pointers to evaluate and improve service recovery framework

WSQ Supervise Reservation Services (24 Hours)

  • Prepare to Supervise Reservation Services
  • Organise Reservation Services Section at Start-of-Shift and End-of –Shift
  • Supervise Reservation Processes
  • Monitor and Analyse Reservation Requests
  • Take Action for Self-Improvement as a Supervisor

WSQ Implement Loss/Risk Prevention (23 Hours)

  • Planning Loss / Risk Preventive Policies and Procedures
  • Implementing Loss / Risk Preventive Policies and Procedures
  • Complying with Loss / Risk Preventive Policies and Procedures
  • Reviewing Effectiveness of Loss / Risk Preventive Policies and Procedures

Upon successful completion of the course, participants will be awarded with a WSQ Diploma in Hotel & Accommodation Services. Participants are deemed to have successfully completed the course if they meet the competency standards for each of the seven units in the course outline above.

Singaporeans who successfully attain a WSQ Diploma for the first time after 1 March 2011 will be eligible for a CET Qualification Award (CQA) of S$1000.00 in cash.

  • New entrants to the Hotel and Accommodations sector
  • Current industry professionals seeking to advance their skills
  • Individuals seeking career transition opportunities
  • GCE 'O' levels with a credit in English and Mathematics; or equivalent or WPLN level 5. Alternatively participants with supervisory experiences in the hospitality industry will be considered on the case by case basis if sponsored by hotel.
  • Customer service oriented and possess an outgoing personality
  • Lectures, role plays, oral questioning, projects, visual aids, demonstrations and discussions.
  • To ensure optimum level of attention among the candidates and to allow for good learning dynamics, Ascott Centre for Excellence classes has an average of 1 teacher to a class of 15 candidates.
  • Our Diploma is a part-time, two times a week over 6 months
  • Every Tuesdays 6pm – 10pm & Saturdays 9am – 6pm

(A) SSG Course Fee funding

Enjoy 70% SSG course fee funding for all Singaporeans and Singapore PRs.

(B) Workfare Training Support (WTS)

Please click here for more information.

* For company sponsored candidates, company will claim additional funding (Workfare Training Support for SMEs) from skillsconnect.

(C) Enhanced Training Support for SMEs (ETSS)

Please click here for more information.

* For company sponsored candidates, company will claim additional funding (Enhanced Training Support for SMEs) from skillsconnect.

 (D) Mid-Career Enhanced Subsidy

Please click here for more information.

* For company sponsored candidates, company will claim additional funding (Mid-Career Enhanced Subsidy) from skillsconnect.

Company - Sponsored Candidate

  • Candidate must be Singaporean or Singaporean PR.
  • Candidate must achieve at least 75% attendance for every module.
  • Only candidates with at least 75% attendance will be allowed to take the assessments.
  • Re-assessment fees will apply after the first 3 complimentary assessments offered by Ascott Centre for Excellence for each module. The re-assessment fees will not be funded by SSG.
  • Should the candidate resign and/or not complete his certification, the sponsoring company would need to pay the full course fees and will not enjoy SSG's funding.
  • Candidate must stay with the company for at least 6 months after the course end date.
  • Sponsoring company can claim for absentee payroll funding. Please apply online at www.skillsconnect.gov.sg. The approved absentee payroll funding amount will be directly disbursed to the sponsoring company after candidate has fulfilled ALL the following:
    • Completed ALL the required SOAs in the certification
    • Certified Competent for ALL the assessment for the required SOAs in the certification
    • Completed the certification within 6 months

Self-sponsored Candidate

  • Candidate must be Singaporean or Singaporean PR.
  • Candidate must achieve at least 75% attendance for every module.
  • Re-assessment fees will apply after the first 3 complimentary assessments offered by Ascott Centre for Excellence for each module. The re-assessment fees will not be funded by SSG.
  • Candidate must secure employment and work full-time in the Tourism industry for at least 6 months after the course end date.
  • Candidate will be liable to pay the full course fees ( without SSG's funding) if any of the following is not fulfilled:
    • Completed ALL the required SOAs in the certification
    • Certified Competent for ALL the required SOAs in the certification
    • Completed the certification within 6 months

Please click here for training schedule

Ascott Centre for Excellence reserves the right to cancel the class in the event that it receives insufficient nominations to allow good learning dynamics to take place.