Courses

Working towards the WSQ certificate in hotel and accommodation services

This course is designed to impart skills and knowledge in the hotel and accommodation services sector.

Predominantly, in the area of guest relations and front office operations - reservations, checking in/out of guests and servicing of guests' accounts. This course also covers Housekeeping Operations - servicing guests' rooms and cleaning public areas and Concierge Services - providing up-to-date information to customers and offering a finishing touch to their hotel stay. Participants will be equipped with skills in interacting with guests so that they can deliver with a winning edge.

At the end of the hotel and accommodation services course, students will be equipped with the practical skills and knowledge to be competent in the hospitality industry. As the WSQ certificate is recognised across the hospitality industry in Singapore, it serves as a stepping stone for those who wish to embark on a career in the hospitality industry. For more information on this course, please don't hesitate to get in touch with us.

Students who have completed the WSQ Certificate in Hotel and Accommodation Services will be eligible to admit into the WSQ Diploma in Tourism (Accommodation Management) program. The WSQ Diploma which covers hospitality operations and other business aspects of tourism management is designed for students aspiring for a management role in the hospitality and tourism industry.

For more information on our courses, please do not hesitate to contact us.

Interact with Guests (16 hrs)

  • Maintain professional appearance and attitude
  • Provide quality service
  • Address concerns

Provide Safety and Security for Guests (12 hrs)

  • Follow safety and security practices
  • Respond to emergencies
  • Provide lost and found services
  • Protect privacy of guests

Work Safely (12 hrs)

  • Maintain safe work environment
  • Move object safely
  • Use equipment safely
  • Follow directions for handling hazardous materials

Provide Reservation Services (40 hrs)

  • Follow start-of-shift procedure
  • Make reservations
  • Amend reservations
  • Cancel reservations
  • Follow end-of-shift procedure

Handle Guest/Resident Arrival (28 hrs)

  • Follow start-of-shift procedures
  • Perform activities prior to arrival
  • Respond to walk-in guest/resident
  • Check in guest/resident
  • Follow end-of-shift procedures

Handle Guest/Resident Departure (24 hrs)

  • Perform pre-departure activities
  • Check out guest/resident
  • Check out group
  • Handle late check-out
  • Complete departure follow-up

Maintain Guest/Resident Accounts (40 hrs)

  • Follow procedures for starting shift
  • Handle paid-out transactions
  • Post transactions
  • Follow procedures for check-outs
  • Process payments
  • Follow procedures for ending shift

Service Guest Rooms (40 hrs)

  • Follow procedures for starting and ending shift
  • Clean guest bedrooms and lounges
  • Make Beds
  • Clean Bathrooms
  • Service Minibars
  • Provide turn-down service

Carry out thorough Cleaning (24 hrs)

  • Prepare to carry out thorough cleaning
  • Clean bedrooms and lounges
  • Clean bathrooms

Service Public Toilets, Showers and Changing Rooms (24 hrs)

  • Follow procedures for starting and ending shift
  • Follow procedures for servicing toilets, showers and change rooms
  • Clean surfaces in toilets, showers and change rooms

Maintain Service in Linen & Uniform Rooms (16 hrs)

  • Prepare linen/uniform room for service
  • Handle linens/uniforms
  • Perform closing activities

Monitor Bell Services (16 hrs)

  • Prepare to supervise bell services
  • Supervise bell services
  • Handle complaints & feedbacks
  • Complete end-of-shift activities

Monitor Concierge Services (36 hrs)

  • Prepare to supervise concierge services
  • Supervise concierge services
  • Provide support for functions and events
  • Handle complaints and feedback
  • Complete end-of-shift activities

Promote Tourism (16 hrs)

  • Identify information that might be requested
  • Source for information available
  • Keep up-to-date with changes
  • Assess visitors’ information wants and needs
  • Provide recommendations to visitors
  • Direct visitors to sources with detailed information

Provide Concierge Services (40 hrs)

  • Follow start-of-shift procedures
  • Provide guest information and services
  • Handle requests for postal and courier services
  • Handle requests for airline ticketing and travel-related services
  • Handle incoming messages, mail and packages
  • Follow end-of-shift procedures

Upon successful completion of the course, participants will be awarded with a WSQ Certificate in Hotel and Accommodation Services. Participants are deemed to have successfully completed the course if they meet the competency standards for each of the seven units in the course outline above.

Singaporeans who successfully attain a WSQ Certificate for the first time after 1 March 2011 will be eligible for a CET Qualification Award (CQA) of S$200.00 in cash.

  • New entrants to the Hotel and Accommodations sector
  • Current industry professionals seeking to advance their skills
  • Individuals seeking career transition opportunities

For Front Office and Concierge Service Electives

  • GCE 'N' levels with a credit in English; or
  • ESS Workplace Literacy and Numeracy (Level 4); and
  • Customer service oriented and possess an outgoing personality

For Housekeeping Electives

  • Minimum Secondary 2 education and comfortable with conversational English; or
  • ESS Workplace Literacy and Numeracy (Level 3); and
  • Customer service oriented and possess an outgoing personality

Lectures, role plays, oral questioning, projects, visual aids, demonstrations and discussions. To ensure optimum level of attention among the candidates, Ascott Centre for Excellence classes has an average of 1 teacher to a class of 15 candidates.

Full-time Course: Mondays – Fridays, 9 am to 6pm

(A) WDA Course Fee Grant

Enjoy 90% WDA course fee funding for all Singaporeans and Singapore PRs.

(B) Workfare Training Support (WTS)

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* For company sponsored candidates, company will claim additional funding (Workfare Training Support for SMEs) from skillsconnect.

(C) Enhanced Training Support for SMEs (ETSS)

Please click here for more information.

* For company sponsored candidates, company will claim additional funding (Enhanced Training Support for SMEs) from skillsconnect.

(D) Mid-Career Enhanced Subsidy

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* For company sponsored candidates, company will claim additional funding (Mid-Career Enhanced Subsidy) from skillsconnect.

Company - Sponsored Candidate

  • Candidate must be Singaporean or Singaporean PR.
  • Candidate must achieve at least 75% attendance for every module.
  • Only candidates with at least 75% attendance will be allowed to take the assessments.
  • Re-assessment fees will apply after the first 3 complimentary assessments offered by Ascott Centre for Excellence for each module. The re-assessment fees will not be funded by WDA.
  • Should the candidate resign and/or not complete his certification, the sponsoring company would need to pay the full course fees and will not enjoy WDA's funding.
  • Sponsoring company can claim for absentee payroll funding. Please apply online at www.skillsconnect.gov.sg. The approved absentee payroll funding amount will be directly disbursed to the sponsoring company after candidate has fulfilled ALL the following:
    • Completed ALL the required SOAs in the certification
    • Certified Competent for ALL the assessment for the required SOAs in the certification
    • Completed the certification within 3 months

Self-sponsored Candidate

  • Candidate must be Singaporean or Singaporean PR.
  • Candidate must achieve at least 75% attendance for every module.
  • Re-assessment fees will apply after the first 3 complimentary assessments offered by Ascott Centre for Excellence for each module. The re-assessment fees will not be funded by WDA.
  • Candidate will be liable to pay the full course fees ( without WDA's funding) if any of the following is not fulfilled:
    • Completed ALL the required SOAs in the certification
    • Certified Competent for ALL the required SOAs in the certification
    • Completed the certification within 3 months

Please contact us to find out more about our training schedule.

Ascott Centre for Excellence reserves the right to cancel the class in the event that it receives insufficient nominations to allow good learning dynamics to take place.