Learners will learn to:

• Observe words and simple phrases to carry out routine duties
• Communicate with basic sentences in daily conversations

Part-time

Target Audience: PRC

Methodology: Lecture, role play, group activities, practice, oral assessment

Maximum Capacity: 12 pax

16 Hours / Once a week (2 Hours per session)

16 Hours

Content Outline

1. List and pronounce alphabets, including knowing when to use upper/lower case

2. List and pronounce numbers (1 to 10,000)

3. List days and months

4. Tell Time - recognize 24-hour, digital and analog timing

5. Read and pronounce terms related to money and currencies

6. Able to conduct self-introduction, and handle queries regarding to one’s personal info

7. To use greetings and expressions of apology

8. Apply basic phone skills

9. Identify room amenities (contextualized to the hotel – hotel to provide photos)

10. Housekeeping cleaning terms, items and methods (e.g. toilet brush, rinse, scrub, etc.)

11. Respond to guest requests and queries (e.g. guest requests for extra towels)

12. Be familiar with hotel facilities and be able to independently provide directions to these

facilities

13. Identify places of interest near hotel, and provide directions to guests

Statement of Attainment by Ascott Centre of Excellence